CUSTOMER SERVICE
Frequently Asked Questions
Everything you want to know about ordering, delivery, returns, and GZOND.
How long will my order take to arrive? +
We aim to deliver your order as quickly as possible. Within the Netherlands, the usual delivery time is
1 to 3 working days.
Where is my order shipped from? +
Your order is carefully processed and dispatched from
our warehouse in Germany. From there, orders are shipped directly to the Netherlands and other European destinations.
Can I track my order? +
Yes. Once your order has been dispatched, you'll receive a shipping confirmation by email with a tracking link, so you can see where your parcel is.
Are your supplements safe and high quality? +
At GZOND, we select our ingredients and formulas carefully. Every product page shows exactly which ingredients and dosages the product contains. Always use supplements according to the recommended dosage on the label.
Where are the products made? +
Our supplements are made in Europe. We work with specialist manufacturers and set clear requirements for composition, production and quality.
Are all GZOND products vegan and gluten-free? +
This can vary by product. Always check the ingredients and product information on the relevant product page if you have a particular allergy, intolerance or dietary preference.
Can I combine different GZOND products? +
Some food supplements can be used alongside each other. Always check for overlapping ingredients and recommended daily amounts. If you take medication, are pregnant or have a medical condition, consult your doctor or pharmacist if you're unsure.
Can I return my order? +
You have a 14-day cooling-off period after receiving your order. For hygiene and food safety reasons, opened or used food supplements cannot always be returned. See our Shipping & Returns page for the full conditions.
Can I still change or cancel my order? +
Contact us as soon as possible if you want to change or cancel your order. Once an order has been processed or dispatched, we usually can no longer make changes.
Who can I contact with a product question? +
We're happy to help. Use our contact page to ask about a product, an order or how to use our supplements.
ANY OTHER QUESTIONS?
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