GZOND CUSTOMER SERVICE
How can we
How can we
help you?
A question about your order, delivery or a product? Find a quick answer below. If you can't find what you need, we're happy to help you personally.
QUICK ANSWERS
Frequently asked questions
Everything you want to know about ordering from GZOND.
01
ORDERING
Your order
When will my order be dispatched?
If you order before 20:30 on a working day, we'll process your order the same day. In most cases, your parcel is then delivered the next working day.
Can I still change my order?
As long as your order hasn't been processed, we'll try to make the change for you. Contact support@gzond.eu as soon as possible and include your order number.
Where can I find my order confirmation?
You'll receive a confirmation email immediately after ordering. Check your spam folder if you don't see it straight away.
02
DELIVERY
Shipping
What are the shipping costs?
Shipping is free on orders of €50 or more. For orders under €50, shipping costs €4.95.
Can I track my parcel?
Yes. Once your order has been dispatched, you'll automatically receive an email with your tracking link.
My parcel hasn't arrived yet. What should I do?
Check your tracking link first. If there's no new information after the expected delivery date, contact us. We'll be happy to find out where your order is.
03
RETURNS
Returns & refunds
Can I return my order?
You can request a return within 30 days of receipt. Sealed supplements must be returned unopened, with the seal intact.
How do I request a return?
Email support@gzond.eu and include your order number. We'll then send you the return instructions.
When will I receive my refund?
Once we've received and checked your return, we'll process your refund. The amount will be returned through the payment method you used at checkout.
04
PAYMENT
Payment
Which payment methods can I use?
You'll see all available payment methods at checkout, including iDEAL and the other payment options currently supported by our shop.
Can I pay later?
When Klarna is available at checkout, you can choose to pay for your order later, subject to Klarna's terms and conditions.
Is payment at GZOND secure?
Yes. Payments are processed through secure payment connections and recognised payment providers.
CAN'T FIND YOUR QUESTION?
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We're happy to help you personally.
Send us a message and, if your question is about an order, please include your order number.
